Lukas
Articles
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LED strips are too long
First, please confirm that you’ve received the correct size and configuration of LED strips, as the freestanding and wall-mounted versions are different lengths. If the sizing is correct, it’s poss...
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The control box is not working
If your control box is unresponsive and appears to be completely dead, carefully inspect the power cord connector to ensure it is properly connected and aligned. Verify that the power cord is secur...
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The control box is sparking
If you notice sparking from the control box, it may be caused by the grounding cable not being connected during installation. The grounding cable is essential for the safe and proper operation of t...
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The control box is tripping a fuse
When a fuse trips, it is a safety mechanism that cuts power to prevent damage to the electrical system. To resolve the issue, it is important to pinpoint the cause of the fuse tripping. Follow thes...
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The louvres don’t close
If the louvres are not closing, the motor is likely installed incorrectly. To resolve this issue: - Unscrew the centre bolts.- Retract the piston manually.- Re-tighten the bolts securely. This adju...
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The motor slides in the bracket
The motor features specially designed moving parts that allow flexibility during extension and retraction. Movement of these components during operation is normal and essential for smooth performan...
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My pergola creaks when closing
Creaking sounds are normal for pergolas, as materials can expand or contract with temperature changes.However, you can take the following steps to reduce or eliminate the noise:Check the Connecting...
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The motor is making a noise
The Pergolux motor is not silent, so the motor making a noise during operation is completely normal. However, if the noise changes or does not sound right it is possible the washer on the backside ...
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The motor isn't opening the louvres
If the motor is not opening the louvers it is likely the motor has been installed incorrectly. You will need to re-install the motor as per the instruction manual If you are still experiencing an i...
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The louvres are hitting the motor bracket
If the louvres are hitting the motor bracket, follow these steps to resolve the issue:1. Check the Triangular Holder: Ensure that the triangular holder above the bracket is securely in place. It sh...