Hi, How can we help?

Popular topics

FAQ - Frequently Asked Questions

Does Pergolux offer installation services?

Pergolux pergolas come as premium DIY kits, engineered for quick and easy self-assembly with clear step-by-step instructions. Many of our customers build their Pergolux pergola in just a few hours.
Prefer professional installation? Pergolux can connect you with trusted local installers. Chat with our team to learn more.

How is my Pergolux pergola kit delivered?

Your PERGOLUX pergola kit is delivered safely and efficiently through our trusted logistics partner. Once your order is dispatched, you’ll receive an email with your tracking number so you can follow your delivery and plan installation with confidence.
Each pergola is shipped securely on a pallet and arrives in multiple packages, typically ranging from 20–60 kg per box, or 200 kg+ when glass panels are included. Please ensure there is suitable access at the front of your property for our freight team to complete the delivery.
If you have limited access or special delivery requirements, simply contact us prior to dispatch and our team will coordinate the best solution with our freight partner. For more details on lead times, delivery requirements and regional availability, visit our Delivery Information page. Visit our delivery page for more information. If you have any specific questions or need further assistance, feel free to ask us!

How much does delivery cost for Pergolux Pergolas in Australia?

Delivery of Pergolux Pergolas is free for orders over $1,000 in Metro areas and most of Regional Australia. Some remote areas and islands may incur a freight charge if direct delivery is not available.
If unsure whether a location qualifies for free delivery, customers can contact the Pergolux team via live chat or email at customerservice@pergolux.au
For details on estimated delivery times and Australia-wide shipping options, see the information on each product page.

Does Pergolux offer customisable pergolas?

PERGOLUX pergolas are available in seven standard sizes to suit most outdoor spaces: 3m x 3m, 3m x 4m, 3m x 5m, 3m x 6m, 4m x 4m, 4m x 5m and 4m x 6m. PERGOLUX pergolas cannot be modified individually. For larger outdoor areas, multiple pergolas can be combined to create a seamless setup. Contact our customer service team to learn more about available options.

Do I have to be a craftsman to assemble the Pergolux pergola?

Absolutely not! Every PERGOLUX pergola kit comes with a detailed installation guide, making it easy to assemble your pergola yourself. We recommend having two people for the installation to help steady the frame pieces as they click together. If you prefer not to assemble it on your own, you can contact our customer service team for recommendations on qualified pergola installers near you