Lukas
Articles
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The motor Is extending but the louvres are not moving
If the motor is extending but the louvres are not moving, the motor arm is likely installed incorrectly. To fix this, you will need to re-install the motor to ensure that it is extended by 20mm as ...
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The louvre bolts don't fit
If you notice that the bolts are not fastening in the louvres then please contact us via email- customerservice@pergolux.co.uk and we will send replacement louvre bolts to resolve the issue.
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Space Between the Louvres
If you notice a gap between the louvres, the first thing to check is that the louvres have been installed correctly. Please refer to the instruction manual to check this. You can find the instructi...
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How can I manually close my louvres if I have an electric motor?
If you have an electric motor but need to close the louvres manually you can do this by carefully removing the bolt or pin from the motor arm.⚠️ Caution: The motor arm is under tension, and sudden ...
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How to prevent Louvres / Beams from bowing
To prevent any bowing in your Pergolux pergola you need to install the louvre clips as per the instruction manual (photo below).
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The Remote control is dead or keeps dying quickly
The first thing is to change the battery in your remote controller. If the problem persists after this, please email customersevice@pergolux.co.uk with your order number so that we can send a repla...
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Can multiple pergolas be paired to the same remote and channel?
Multiple pergolas can be programmed to the same remote control and the same channel, yes.You have to pair each separate pergola control box / unit to the remote and channel you would like to use.Fu...
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How can I pair a second heater to the same remote?
To add more heaters to your system, you will need an additional heater controller (Y-cable). Below is a guide on how to pair the second heater with your existing remote: 1. Unplug the Heater- Mak...
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What type of batteries does the S2 remote use?
The S2 remote uses a CR2450 Lithium Coin Battery.Replacing the BatteryYou can replace the battery in the remote control with a CR2450 3V Lithium coin battery. These batteries are widely available a...
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Two or more accessories are active on one channel
If two or more accessories are paired to a single channel on your remote control you will need to re-pair the remote controller to the control unit. First you will need to unpair the existing co...