Lukas
Articles
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The screen has a gap on the side
There will be a small gap, as specified in the manual, between the screen and the screen track.If the gap is larger than shown, please pull down and retract the screen. The screen should adjust to ...
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Holes in the screen / Didn't receive enough plugs
The hole in the centre of the screen cassette is for the fixation of the screen: the set screw (for the top brackets) is located in this hole. The other holes (in the corner of the cassette) exist ...
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The rubber on the screen is bent
It's normal for rubber materials to show slight changes in appearance after transport. These minor imperfections usually fade as the rubber settles and adjusts to its environment.To speed up this p...
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LED strips are too long
First, please confirm that you’ve received the correct size and configuration of LED strips, as the freestanding and wall-mounted versions are different lengths. If the sizing is correct, it’s poss...
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The control box is not working
If your control box is unresponsive and appears to be completely dead, carefully inspect the power cord connector to ensure it is properly connected and aligned. Verify that the power cord is secur...
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The control box is sparking
If you notice sparking from the control box, it may be caused by the grounding cable not being connected during installation. The grounding cable is essential for the safe and proper operation of t...
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The control box is tripping a fuse
When a fuse trips, it is a safety mechanism that cuts power to prevent damage to the electrical system. To resolve the issue, it is important to pinpoint the cause of the fuse tripping. Follow thes...
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The louvres don’t close
If the louvres are not closing, the motor is likely installed incorrectly. To resolve this issue: - Unscrew the centre bolts.- Retract the piston manually.- Re-tighten the bolts securely. This adju...
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The motor slides in the bracket
The motor features specially designed moving parts that allow flexibility during extension and retraction. Movement of these components during operation is normal and essential for smooth performan...
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My pergola creaks when closing
Creaking sounds are normal for pergolas, as materials can expand or contract with temperature changes.However, you can take the following steps to reduce or eliminate the noise:Check the Connecting...